Launch Your Career in Tech: Senior Customer Service Agent (Remote)
Are you looking for a career launchpad that blends human connection with the dynamic world of technology? Kyndryl is currently hiring a Senior Agent, Customer Service in Phoenix, AZ, offering a fantastic opportunity to work fully remote. If you possess an empathetic personality and a genuine curiosity about technology, this role is your perfect gateway into a high-growth IT environment without needing prior tech experience.
Job Overview
- Company: Kyndryl
- Position: Senior Agent, Customer Service
- Location: Phoenix, AZ (Remote)
- Employment Type: Full-time
- Salary Range: $39,840 – $81,000 a year (Location dependent; Phoenix base is $39,840 – $67,440)
Primary Responsibilities
- Act as the face and voice of the company, delivering concierge-level care to customers.
- Provide interactive troubleshooting and solutions via chat, email, and MS Teams.
- Multitask efficiently to set up and manage client production workflows during your first month.
- Collaborate closely with back-office teams to smoothly handle complex service escalations.
- Learn to navigate and manage diverse client platforms while earning industry-recognized certifications.
Eligibility Criteria
To excel as a Senior Customer Service Agent, candidates must meet specific baseline qualifications. You need 1+ years of support help desk knowledge along with functional customer support experience. Technical familiarity with Windows, Mac, or Linux operating systems is required, and crucially, applicants must have AZ DMV experience to align with specific client workflows.
Beyond the baseline, preferred candidates bring an expert-level approach to troubleshooting and active listening. Having hands-on expertise modifying technical support styles to fit diverse client backgrounds will make your application stand out. A growth mindset, a passion for customer success, and an inclusive, borderless approach to teamwork are highly prioritized over a dense technical resume.
Kyndryl prides itself on an extensive training program where your people skills are amplified with technical training. In your first weeks, you will work directly alongside senior co-workers and dedicated mentors. This structure is designed to help you build deep proficiency in Microsoft 365, advanced Excel, and premier cloud environments, ensuring you have the tools needed to rapidly transition into advanced internal pathways.