Are you looking for a career that combines technology with meaningful public impact? Contact Government Services (CGS) is seeking a motivated and detail-oriented Customer Service Representative to support a vital initiative for a large Federal agency. If you are a problem-solver who thrives in a collaborative environment and wants to contribute to government innovation, this is the perfect opportunity to kickstart your professional journey.
Job Overview:
- Company: Contact Government Services, LLC (CGS)
- Role: Customer Service Representative
- Type: Full-Time, Entry-Level
- Location: Remote
- Pay: $15–$16/hour
Primary Responsibilities:
- Public Inquiry Support: Respond promptly to incoming calls and emails from the public.
- Resource Utilization: Use a comprehensive knowledge base and adhere to Standard Operating Procedures (SOPs) to accurately answer customer requests.
- Documentation: Maintain precise records of all communications within the company database.
Eligibility Criteria:
To succeed in this role, candidates must be fully fluent in English and/or Spanish (both written and verbal). A high school diploma or a GED certificate is the minimum educational requirement. We are looking for individuals who can demonstrate the ability to follow complex policies, navigate content management systems, and maintain professional written and verbal communication.
Furthermore, applicants must be able to obtain a Public Trust Security clearance. This process includes a thorough background investigation and a credit check, reflecting our commitment to security and integrity in government support. Candidates should be reliable, possess strong time management skills, and maintain a keyboarding proficiency of at least 40 words per minute. Previous experience in an omnichannel call center environment is considered a significant plus.
At CGS, we believe our team is our greatest asset. We provide an environment where employees feel supported, valued, and encouraged to grow. We focus on solving the government’s most dynamic problems using cutting-edge technology, and we bring together highly skilled individuals who care deeply about the success of our federal partners. Whether you are helping a citizen resolve an issue or documenting critical data, your work directly contributes to a larger mission of enhancing government bureaucracy.