Are you passionate about delivering top-notch customer experiences? Graybar Electric Company, Inc. is looking for a dedicated Senior Customer Service Representative to join our team in Pflugerville, TX. If you thrive in a collaborative environment and enjoy solving problems, this could be the perfect next step for your career.
Job Overview:
- Role: Senior Customer Service Representative
- Company: Graybar Electric Company, Inc.
- Location: 1922 Waukesha Drive, Pflugerville, TX 78660
- Pay: $29 – $32 per hour
- Schedule: Monday – Friday, 7:00am – 4:00pm (No weekends)
Primary Responsibilities:
- Act as a key liaison to ensure total customer satisfaction.
- Manage incoming and outgoing calls and correspondence professionally.
- Proactively sell company goods and services during client interactions.
- Provide expert guidance on product selection and application.
- Coordinate order entry, pricing, billing, and claim resolutions.
Eligibility Criteria: What You Bring to the Table
To be successful in this role, you should possess strong communication skills and a genuine passion for customer service. We are looking for someone who can handle a variety of client situations with enthusiasm, tact, and professional poise.
Required Qualifications:
- High School education or equivalent.
- A proven track record of professional, courteous communication.
Preferred Qualifications:
- 6+ years of experience in customer service or a related field.
- A 2-year or 4-year degree.
Beyond the daily tasks, you will be joining a culture that values every individual’s contribution. Graybar is an employee-owned company, meaning you aren’t just an employee—you are a stakeholder in our collective success. We pride ourselves on creating a diverse, inclusive environment where you can grow, learn, and truly make a difference.
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