If you are passionate about healthcare, love technology, and want to make a real difference in patients’ lives from the comfort of your home, this opportunity is built for you. Aviary is actively seeking a dedicated professional to join their Clinical Operations team and help redefine the future of heart health. This role offers an incredible chance to blend your customer support talents with meaningful patient care.
Job Overview
- Company: Aviary
- Position: Patient Engagement Specialist
- Classification: Part-Time / 1099 Contractor
- Work Structure: Fully Remote (United States)
- Shift & Schedule: Monday to Friday + every other Saturday (6.5 hours/day between 8:00 AM and 10:00 PM ET)
- Compensation: $20.00 – $22.00 per hour (based on experience)
Primary Responsibilities
- Coordinate Care: Schedule patient sessions and provide timely reminders to ensure maximum program participation.
- Patient Retention: Proactively outreach patients at risk for churn and help identify custom engagement strategies throughout their journey.
- Tech Support: Educate patients on using the Aviary Health app and troubleshoot technical issues on personal or company-issued Apple and Android devices during Zoom sessions.
- Team Collaboration: Handle assigned task tickets with precision and communicate any scheduling delays or changes seamlessly with providers and the care team.
Eligibility Criteria
To excel in this role, candidates should possess 1 to 3 years of customer support experience, ideally combined with a strong tech support background. A preferred qualification of 1+ years of healthcare experience or previous familiarity with patient scheduling and retention strategies will make your application stand out. Excellent verbal and written communication skills are absolutely essential for daily patient interactions via chat, email, video, and phone.
An ideal applicant demonstrates excellent attention to detail and strong time-management skills to prioritize workflows effectively. Because this is a 1099 contractor position, you must have a dedicated, quiet workspace with consistent high-speed internet. Additionally, a reliable computer, a headset, and a personal cell phone line capable of running a provided VOIP application are required to successfully execute daily operations.
Working at Aviary
Aviary’s mission is to empower everyone to live a long, full, and optimal life by revolutionizing cardiac rehab. As a contractor on the Clinical Operations team, you will enjoy a supportive, remote environment focused on patient success and collaborative healthcare innovation. You will play a vital role in collecting regular feedback from patients to share insights directly with the Operations Team, helping to shape the future of the platform.
Why Choose Aviary
Choosing to contract with Aviary means aligning yourself with a forward-thinking healthcare company dedicated to improving heart health. This remote position provides competitive hourly compensation ranging from $20.00 to $22.00 per hour while allowing you to maintain an excellent work-life balance. By helping cardiac patients successfully navigate their recovery journeys, your daily efforts will directly result in safer, healthier outcomes.
The company culture at Aviary focuses heavily on empathy, clarity, and continuous improvement. The Clinical Operations team prides itself on creating a seamless digital experience for individuals recovering from major cardiovascular events. Joining this team gives you a front-row seat to modern digital health applications and a supportive network of healthcare professionals.
How to Apply
We highly encourage qualified candidates to take the next step in their professional journey by applying for this exciting Patient Engagement Specialist position. This remote contract opportunity allows you to leverage your customer service and technical skills to support vital cardiac rehabilitation programs. Review the quick summary table below to verify your alignment with the role details and access the direct portal to submit your application.
Quick Summary Table
| Attribute | Details |
| Company | Aviary |
| Salary | $20.00 – $22.00 per hour |
| Key Requirement | 1-3 years Customer Support & Tech Troubleshooting experience |
| Location | Remote (United States) |
| Application Link | Apply on Company Site |
Explore More Opportunities
If you would like to explore alternative positions, consider reviewing our comprehensive directories for Medical & Health Jobs or look into related listings under Tech Support Jobs to find the perfect match for your skill set. We constantly update our site with fully remote, flexible positions across multiple care fields.
No matter where you are in your career journey, finding a role that impacts lives is incredibly rewarding. Take the leap today, update your resume to highlight your customer service wins, and get ready to join a life-saving mission at Aviary.
