Are you ready to play a critical role in the global electronics industry? Applied Materials is looking for a talented and driven individual to join our team as a Product Support Tech. If you thrive in fast-paced environments where innovation is the daily norm, this could be the perfect next step in your technical career.
Job Overview:
- Company: Applied Materials
- Role: Product Support Tech
- Location: Gloucester, MA
- Job Type: Full-time
- Travel: 25-50%
Primary Responsibilities:
- Support machine-down situations, upgrades, and retrofits at customer sites.
- Provide technical support during escalation conference calls.
- Develop comprehensive field service bulletins to guide technical operations.
- Support new product development within engineering and field environments.
- Utilize the DFX process to improve product design and serviceability.
Eligibility Criteria:
The ideal candidate will possess advanced specialized expertise within an analytical or scientific area. You must be comfortable working off-shift hours and weekends when necessary, as our global customers require constant support. Candidates should demonstrate a strong ability to exercise judgment based on previous experience and precedents to solve complex problems with little or no guidance.
In terms of interpersonal skills, effective communication is paramount. You will be expected to exchange ideas and information with tact and diplomacy. As a potential team lead, you may also be required to allocate work and provide subject matter guidance to more junior team members, ensuring our team continues to meet its objectives efficiently.
Beyond your technical toolkit, we value a proactive mindset and a commitment to professional development. Applied Materials fosters a supportive culture where you are encouraged to push boundaries, learn daily, and drive solutions that shape the future of AI, IoT, and advanced chip manufacturing.
