Are you ready to elevate your career in a dynamic, tech-focused environment? We are actively seeking a talented and detail-oriented Helpdesk Technician to join our growing support team at Lakeview Loan Servicing. This is an exceptional opportunity to utilize your troubleshooting skills, provide high-quality service, and contribute to the seamless operation of our organization in a fully remote capacity.
Job Overview
- Role: Helpdesk Technician
- Location: Remote (Anywhere in the US)
- Company: Lakeview Loan Servicing
- Pay Range: $24.00 – $28.00 per hour
- Employment Type: Full-time
As a Helpdesk Technician, you will be the first line of support for our employees, ensuring that technical roadblocks are cleared quickly and effectively. We are looking for individuals who are passionate about technology, possess a strong customer-service mindset, and thrive in collaborative settings. This role offers the flexibility of remote work, combined with the opportunity to work on varied IT projects and grow your professional technical expertise.
Primary Responsibilities
- Provide top-tier customer service through inbound calls and Jira Service Management (JSM) ticketing.
- Perform first-level troubleshooting and resolution for hardware, software, and application issues.
- Prioritize support requests based on impact and urgency while adhering to strict service level agreements (SLAs).
- Manage user access provisioning and account administration with high accuracy.
- Collaborate with other IT teams to streamline processes and document technical solutions.
Eligibility Criteria
To be considered for this role, we require a minimum of 2+ years of experience in technical support or a customer-facing service role. You must have a strong foundational understanding of IT systems, including networking and security concepts, as well as hands-on experience troubleshooting common operating systems like Windows and MacOS. Proficiency in using JSM or similar ticketing systems is essential to managing our fast-paced environment.
We value candidates who are self-starters and capable of working independently while maintaining a strong team-oriented spirit. You should possess excellent verbal and written communication skills and the ability to explain complex technical issues to non-technical users. Our ideal candidate is highly analytical, detail-oriented, and maintains a proactive mindset when identifying potential system interruptions.
Additionally, candidates must be available to work a rotating weekend shift (Saturday and Sunday) one weekend per month, which is compensated as overtime. We are looking for individuals who can adapt to changing priorities, learn new technologies quickly, and provide unwavering support under pressure. Your commitment to exceptional service will play a vital role in our collective success.
The work environment at Lakeview is designed to foster professional growth, inclusion, and innovation. While this role is fully remote, you will remain deeply connected to your teammates through virtual collaboration tools and active participation in ongoing IT projects. We emphasize a culture of continuous learning and improvement, where your feedback is encouraged to enhance our helpdesk procedures and overall efficiency.