Remote Rippling Time-Off Support Role Paying $22.19–$23.49/Hour
Want USA remote SaaS customer support with a focused product lane and clear pay? Rippling is hiring a Customer Support Specialist – Time Off at $22.19 – $23.49 an hour. You will help customers configure and troubleshoot time-off workflows inside Rippling.
Job Overview
- Company: Rippling
- Position: Customer Support Specialist – Time Off
- Location: Remote (USA)
- Job type: Full-time
- Pay: $22.19 – $23.49 an hour
- Schedule / notes: Full-time remote SaaS support focused on time-off / PTO product workflows
Primary Responsibilities
- Resolve customer tickets related to time-off policies, balances, and approvals
- Walk admins through product settings using clear, written troubleshooting steps
- Reproduce issues, document findings, and escalate product bugs when needed
- Meet quality and response-time targets in a high-volume SaaS queue
- Partner with knowledge-base and product teams on recurring customer friction
- Protect customer data while working across HRIS-related configurations
Eligibility Criteria
Required / preferred: Customer support experience (SaaS/HR tech preferred). Strong written English and structured problem-solving. Comfort learning complex product admin settings. Ability to work independently in a remote ticket queue. Prior HRIS, payroll, or PTO policy exposure is a plus.
Great for mid-level support specialists who like product depth more than generic phone scripts.
Why Choose Rippling for Remote Time-Off Support
Rippling is a fast-growing HR/IT platform—time-off support work builds sharp SaaS skills. Published pay of $22.19 – $23.49 an hour is clear before you apply.
You specialize in one high-demand product area while staying in accessible customer support career territory.
How to Apply
If you have SaaS or HR-tech support experience and strong written troubleshooting skills, apply for this remote Time Off Customer Support Specialist role. Highlight ticket quality and product learning speed, then use the link in the table below.
| Company | Rippling |
| Salary | $22.19 – $23.49 an hour |
| Key Requirement | SaaS/CS experience; strong written troubleshooting; HRIS/PTO plus |
| Location | Remote (USA) |
| Application Link | Apply on Company Site |
Explore more USA opportunities on JobWisher, including related Customer Service Jobs, Admin Assistant Jobs, and Virtual Assistant Jobs.
Remote Rippling support seats with a published $22–$23 band attract tech-support talent—apply early.