Are you a tech-savvy professional with a passion for cybersecurity and a heart for customer service? Crum & Forster is looking for a dynamic Cyber Insured Support Analyst to join our team, serving as a critical first point of contact for our insured clients during cyber incidents. If you possess the poise to handle high-pressure situations and the expertise to translate complex security jargon into actionable business advice, we want to hear from you.
Job Overview:
- Role: Cyber Insured Support Analyst
- Schedule: 24x7x365 rotating call schedule
- Remote Status: Fully Remote
- Pay Range: $54,000 – $75,000 per year
- Industry: Insurance/Cybersecurity
Primary Responsibilities:
- Act as the poised, assured primary contact for insureds reporting active cyber incidents.
- Coordinate emergency response claims and conduct onboarding calls for new and renewing clients.
- Perform security/privacy scans and provide clear, professional reports to stakeholders.
- Manage communication across shared mailboxes and internal tools with high attention to detail.
Eligibility Criteria:
To qualify, candidates must possess a college degree or at least 2 years of equivalent experience in a customer-facing role. A broad understanding of cybersecurity terminology is essential; you must be able to explain complex concepts like EDR, SIEM, and antivirus software to non-technical business leaders.
Additionally, we value the ability to remain calm and professional under pressure, especially during high-stress events like ransomware attacks. Strong organizational skills and proficiency in Microsoft Office are required to manage multiple priorities effectively in our fast-paced environment.
While not mandatory, having professional cybersecurity certifications will set your application apart. We are looking for individuals who are not only eager to learn about the cyber insurance landscape but are also proactive in problem-solving and comfortable working both independently and as part of a collaborative team.
Crum & Forster is a place where you will belong. We pride ourselves on a culture that values diversity, equity, and inclusion, providing a supportive space where your career can flourish. Our team is dedicated to professional development, and we offer a wealth of learning resources to help you reach your goals in the cybersecurity field.
Why Choose Crum & Forster?
At Crum & Forster, we believe our people are our most valuable asset. With a history dating back to 1822 and an AM Best “A+” financial rating, we offer the stability of a global organization with the supportive, people-first focus of a Great Place to Work® award-winning company. Beyond competitive pay, we provide a robust benefits package, including a generous 401(k) match, tuition reimbursement, and comprehensive health, dental, and vision coverage to support your family’s wellness.
We are committed to fostering a culture of connection where you feel valued and heard. Our team culture thrives on professional growth and community responsibility, offering everything from employee stock purchase plans to volunteer opportunities. We don’t just provide insurance products; we build careers that make a difference in the communities where we live and work.
Ready to take the next step in your career? This Cyber Insured Support Analyst role is a perfect opportunity to leverage your communication skills and technical knowledge to protect businesses from evolving cyber threats. If you are detail-oriented, tech-forward, and ready to make a significant impact, we encourage you to join our team.
Quick Summary Table
| Attribute | Details |
| Company | Crum & Forster |
| Salary | $54,000 – $75,000/yr |
| Key Requirement | Cyber Security Terminology Knowledge |
| Location | Remote |
| Application Link | Apply on Company Site |
Explore More Opportunities
Looking for a different path? Check out our latest openings in Customer Service and Tech Support to find a role that fits your unique skillset. We are always looking for passionate professionals to help drive our mission forward.
We look forward to reviewing your application and potentially welcoming you to the Crum & Forster family. Your expertise in cybersecurity and commitment to client success could be the perfect addition to our innovative and dedicated team!
