Are you interested in making a difference and being part of a dedicated, highly skilled professional team providing patient-centered care to a community with unique needs? At the Greater New Bedford Community Health Center, we strive to provide high-quality care to meet the challenging needs of our diverse patients who need more than just health care.
Job Overview
- Role: Referral Coordinator
- Location: 874 Purchase Street, New Bedford, MA 02740
- Schedule: Monday – Friday, 8:00 am – 4:30 pm
- Compensation: $20.00 – $25.80 per hour
- Employment Type: Full-time
Primary Responsibilities
- Authorization Management: Obtain all Prior Authorizations (PA) and referral/order authorizations for appointments.
- Referral Processing: Secure referrals to local hospitals and private physicians; manage referral/PT1 form duties as needed.
- Patient Scheduling: Manage patient appointments, resolve scheduling issues, and ensure proactive communication via phone and mail.
- Referral Closing: Proactively “close the loop” on all pending referrals.
- Data Accuracy: Ensure all diagnostic imaging data and specialist appointment information is accurately sent to the appropriate offices.
- Patient Advocacy: Serve as a patient advocate, defending their rights regarding care, knowledge, and privacy.
Eligibility Criteria
To be successful in this role, you must meet the following baseline requirements:
- Education: A High school diploma or equivalent is required.
- Experience: You should have 1-2 years of business/vocational training OR 3-5 years of equivalent professional experience.
- Skills: You must possess excellent communication and organizational skills, along with a basic understanding of computer systems and the ability to type 45-55 words per minute.
We prioritize candidates who bring the following preferred qualifications:
- Language Skills: Being bilingual or trilingual is highly preferred to serve our diverse community.
- Medical Background: A solid understanding of medical terminology is essential, and prior experience with referrals and electronic health records (EHR) is strongly preferred.
Work Environment
Our patients develop strong bonds with our staff and rely on them for health care as well as guidance with basic needs. We are looking for individuals who can demonstrate flexibility when responding to change and who take full accountability for their actions. If you are a compassionate professional who thrives in a collaborative environment, we would love to have you on our team.