The enterprise landscape is changing rapidly, and artificial intelligence is leading the charge. ServiceNow is looking for a Senior Customer Success Manager – Moveworks to join their dynamic team. If you are passionate about helping world-class companies maximize value from advanced AI technology, this high-impact, fully remote position is your next career destination.
Job Overview
- Position Title: Senior Customer Success Manager – Moveworks
- Company: ServiceNow
- Location: Santa Clara, CA 95054 (Remote)
- Employment Type: Full-time
- Salary Range: $113,700 – $177,650 a year
Primary Responsibilities
- Partner directly with initial enterprise customers to maximize product value and drive deep adoption.
- Develop and maintain trusted advisor relationships with executive sponsors to ensure their transformational business goals are met.
- Collaborate cross-functionally to translate client needs and product feedback into actionable solutions and roadmaps.
- Evolve, scale, and iterate on the customer onboarding strategy for long-term retention and engagement.
- Act as the strategic voice of the customer internally, managing expectations and communicating product updates effectively under pressure.
Eligibility Criteria
To excel in this role, you must bring a foundational mix of software expertise and outstanding relationship-building skills. Candidates are required to have a completed Bachelor’s degree and 5+ years of account management, implementation, or sales experience specifically within the software/SaaS industry. Proven experience supporting deployments with large enterprise customers and a willingness to travel 10-25% of the time are essential for success.
A process-focused mindset accompanied by exceptional problem-solving abilities is highly valued in this position. You must possess a track record of establishing technical goals, developing organic account opportunities, and constructing persuasive business cases for senior-level executives. The ideal candidate functions with absolute diplomacy, tact, and poise when navigating complex, high-pressure professional environments.
A voracious appetite to continuously learn and grow in a fast-paced environment will set you apart. Candidates who have direct exposure to AI platforms, workflow automation, or enterprise reasoning engines are heavily preferred. Ultimate success requires a balance between technical baseline knowledge and human-centric account management.
Team Culture and Environment
Joining this team means embedding yourself in an environment built on trust, flexibility, and collaborative innovation. Following the high-profile acquisition of Moveworks by ServiceNow, you will experience the agility of a high-growth startup backed by the massive scaling infrastructure of a global enterprise standard. The organization prioritizes diversity, proactive problem-solving, and a culture that actively celebrates the strategic transformation of everyday business tasks.