Are you a tech-savvy professional with a passion for problem-solving? Barnes & Thornburg LLP is looking for a dedicated Service Desk Specialist to join our team in Morristown, NJ. This is an exciting opportunity to play a vital role in keeping our firm’s technology running smoothly while supporting a high-performing legal environment.
Job Overview:
- Role: Service Desk Specialist
- Location: Morristown, NJ
- Focus: Firm-wide end-user support (hardware & software)
- Environment: Professional, fast-paced legal office
Primary Responsibilities:
- Provide prompt support for software applications and hardware via telephone and email.
- Track and document all user inquiries accurately within the internal tracking system.
- Research complex technical issues and contribute to our knowledge base.
- Collaborate with the IT team to identify process improvements.
- Escalate complex issues appropriately to ensure timely resolution.
Eligibility Criteria:
To thrive in this role, we look for candidates with a solid foundation in IT and a commitment to service excellence. We require a strong understanding of network and PC operating systems, including Microsoft Windows and Office. Experience with remote computing, Citrix, and virtual meeting software (Teams, Zoom) is essential.
You must be exceptionally self-motivated and able to communicate complex technical concepts in user-friendly language. Knowledge of data privacy laws and experience in a professional or legal setting are highly valued.
We prefer candidates who possess a relevant degree or at least two years of technical training. Familiarity with iManage document management software is a significant plus. If you are detail-oriented and ready to tackle challenges in a high-pressure environment, we want to hear from you.
Our office offers a professional yet collaborative environment where innovation is encouraged. You will work under the supervision of the Manager of User Technology and participate in ongoing training to keep your skills at the cutting edge of legal technology.