Are you a proactive healthcare customer service professional looking for a meaningful work-from-home career? Cohere Health has launched an exciting national recruitment drive for a talented Provider Outreach Specialist. If you have strong communication skills and want to be part of a forward-thinking healthcare technology company, this remote position offers the perfect blend of independence and collaboration.
Job Overview
- Position Title: Provider Outreach Specialist
- Company: Cohere Health
- Compensation: $27.00 – $30.00 per hour (Plus Comprehensive Total Benefits Package)
- Location: Fully Remote (United States, with approximately 5% travel)
- Employment Type: Full-Time
Primary Responsibilities
- Provider Engagement: Conduct proactive outbound calls and expertly handle inbound inquiries from hospitals, physician clinics, medical offices, and medical supply companies.
- Medical Records Management: Expedite urgent medical records requests to directly support internal audit operations and payment integrity workflows.
- Cross-Functional Collaboration: Partner with internal clinical and audit operational teams to swiftly resolve complex healthcare system issues.
- Accurate Documentation: Provide highly precise, granular, and timely call detail logs and information tagging within internal administrative tracking platforms.
Eligibility Criteria
To qualify for this exceptional healthcare administrative position, candidates must meet the foundational requirements set by the recruitment team. A Bachelor’s degree is preferred for this vacancy, though matching experience is highly valued. Candidates must possess a minimum of 2 to 3 years of healthcare customer service experience, preferably with a distinct background in healthcare claims processing, medical billing, or revenue cycle pathways.
A successful candidate needs an functional baseline understanding of basic medical terminology and standard medical records organizational flows. Operationally, you must demonstrate exceptional time management, analytical problem-solving capabilities, and the unique self-motivation required to work completely unsupervised within a high-performing, fast-paced remote workflow.
Technically, you should possess excellent computer skills and maintain complete comfort using a Mac operating ecosystem. Prior exposure working inside a fast-growing tech startup environment or an organization experiencing rapid scaling is highly preferred, as it proves your inherent agility and cross-functional professional adaptability.
Work Environment & Culture
As a Provider Outreach Specialist, you will operate entirely from your home office while staying tightly integrated with a diverse, globally distributed team of professionals. Cohere Health utilizes its proprietary clinical intelligence platform alongside its newly launched Payment Integrity Suite (anchored by Cohere Validate™) to streamline medical authorizations and minimize processing waste. Joining this team means stepping into an agile corporate environment where curiosity is celebrated, teammate empathy is structural, and individual contributions actively reshape the broader healthcare administrative landscape.