Are you passionate about making a real difference in people’s financial lives? Bank of America is currently seeking a dedicated Client Services Representative II to join our dynamic team in Riverside, RI, and we want to help you take the next step in your professional journey.
Job Overview:
- Role: Client Services Representative II – Preferred Deposits
- Shift: 2nd Shift
- Location: 3400 Pawtucket Ave, Riverside, RI 02915
- Type: Full-time
Primary Responsibilities:
- Resolve routine client inquiries via phone, chat, or email.
- Recommend solutions when fraud or complex financial issues are identified.
- Navigate multiple systems simultaneously to ensure accurate, timely resolutions.
- Deepen client relationships by introducing appropriate digital banking solutions.
- Maintain compliance with industry regulations and internal bank procedures.
Eligibility Criteria: Required Qualifications
To be successful in this role, you must bring a passion for service and a drive to improve our clients’ financial well-being. We are looking for individuals with at least 1+ years of customer or client service experience, specifically including experience handling difficult client situations. You must demonstrate intermediate proficiency with computers, the ability to adapt to new technology platforms, and a dependable, team-player attitude. Reliability is key, as this role requires adherence to a set schedule that includes weekends and holidays.
Eligibility Criteria: Desired Qualifications
While not strictly required, candidates who possess 1+ years of experience in the banking or financial industry or previous experience in a dedicated client service capacity are highly encouraged to apply. Your ability to engage with clients, anticipate their needs, and build rapport through plain language and empathy will set you apart.
At Bank of America, we believe in the power of every connection. We are committed to fostering a diverse and inclusive workplace where you can learn, grow, and make a meaningful impact. We offer a supportive environment where you will receive ongoing performance feedback and coaching, ensuring you have the tools needed to excel in your role.
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