Are you fluent in both Korean and English and looking to make a meaningful impact in the healthcare sector? Advanced Medical Management is currently expanding its team in Englewood Cliffs, NJ, and looking for dedicated professionals to fill an immediate opening. This is an incredible opportunity to leverage your bilingual communication skills to bridge gaps between patients, providers, and healthcare facilities.
Job Overview
- Position: Care Coordination Representative (Bilingual Korean/English)
- Company: Advanced Medical Management
- Location: Englewood Cliffs, NJ 07632 (On-site, with future remote/hybrid potential)
- Pay Rate: $22.00 – $24.00 per hour
- Job Type: Full-time
Primary Responsibilities
- Manage a high volume of inbound and outbound calls from patients, physician offices, and hospitals.
- Assist with medical claims processing, prior authorizations, referrals, and patient scheduling.
- Accurately document all communication touchpoints and follow-up actions within the system.
- Coordinate care plans and escalate complex patient or provider issues to management when necessary.
- Provide empathetic, friendly, and highly professional customer service at all times.
Eligibility Criteria
To excel in this role, candidates must demonstrate complete fluency in both spoken Korean and English. Strong communication skills and a professional, patient demeanor are absolutely essential for daily patient interactions. Candidates should possess robust problem-solving and troubleshooting capabilities, alongside excellent organizational skills to manage multiple administrative tasks simultaneously.
While comprehensive training will be fully provided by the company, prior call center or customer service experience is preferred. Prior healthcare experience is highly desired and will serve as a significant advantage during the hiring process. Familiarity with medical claims, insurance referrals, or care coordination workflows is a massive plus for applicants looking to stand out.
The ideal candidate enjoys working in a fast-paced environment and possesses a strong interest in medical administration. This role initially operates fully on-site at our Englewood Cliffs office, making it a perfect fit for local professionals in the New Jersey or New York metropolitan area. Over time, exceptional performance and evolving business needs may open up flexible hybrid or remote arrangements.