Are you ready to join an industry leader at a pivotal moment in its growth history? Smartsheet is expanding its high-performing commercial team and looking for a driven, strategically minded Customer Success Manager II – Commercial (East) to champion enterprise-level relationships. This fully remote role offers a unique opportunity to shape the future of collaborative work management while delivering unmatched value to a broad commercial customer base.
Job Overview
- Position: Customer Success Manager II – Commercial (East)
- Company: Smartsheet
- Location: Boston, MA (Remote – East Coast)
- Salary Range: $85,000 – $115,000 a year
- Employment Type: Full-Time
Primary Responsibilities
- Account Onboarding: Oversee the initial onboarding of large commercial and enterprise-level customer accounts, driving rapid adoption and long-term retention.
- Strategic Engagement: Implement proactive communications strategies and execute periodic success reviews to maintain outstanding customer satisfaction levels.
- Technical Advisory: Serve as the primary, trusted Smartsheet expert, translating complex technical functionalities into clear, practical solutions for non-technical users.
- Cross-Functional Collaboration: Partner with Sales, Professional Services, and Product Management to relay critical customer insights that fuel business growth and feature innovations.
Eligibility Criteria
To excel in this role, candidates must meet specific professional standards. Required qualifications include a minimum of 3+ years of experience managing valuable, outcome-based relationships across a diverse, mid-to-later-stage SaaS customer account portfolio. Demonstrated account management experience within the software industry is vital, as is a proven track record of maintaining exceptionally high unit renewal rates through active user engagement.
Additionally, candidates must showcase outstanding task management skills to handle a multi-faceted set of client responsibilities simultaneously. A genuine passion for cutting-edge, web-based technologies and an inherent desire to deeply master Smartsheet’s enterprise benefits, use cases, and underlying technical setups are crucial for driving account velocity.
From a logistical standpoint, applicants must possess valid authorization to work in the United States for any employer on an ongoing basis without sponsorship. Furthermore, while the position is primarily remote, candidates must be fully willing and able to travel periodically to meet business demands and client needs along the East Coast.
Dynamic Work Environment
Smartsheet offers a highly supportive culture where diverse perspectives are genuinely welcomed, and non-traditional paths are respected. In this ambitious chapter of the company’s evolution, human ingenuity is being successfully united with AI agents to eliminate manual tasks, giving you the professional workspace to focus on creativity, critical judgment, and career-defining big thinking.