Are you a customer service professional looking to take the next step in your career with an industry leader? Konica Minolta currently has an exciting, fully remote opportunity for a GSD Account Specialist based out of Odessa, TX. This dynamic position allows you to deliver exceptional service right from the comfort of your home office while collaborating with a world-class team.
Job Overview
- Position Title: GSD Account Specialist
- Company: Konica Minolta Business Solutions, U.S.A., Inc.
- Location: Odessa, TX (Remote)
- Pay Range: $20.00 – $33.00 an hour
- Job Type: Full-time
Primary Responsibilities
- Customer Support: Provide an exceptional service experience when handling incoming customer requests, determining the nature of each inquiry to provide the appropriate resolution or escalation path.
- Request Management: Process inbound multi-media requests including support incidents, service requests, meter readings, and product orders using internal and external systems.
- SLA Adherence: Follow standard Service Level Agreement (SLA) management practices and account-specific procedures based on unique customer entitlements.
- Proactive Monitoring: Conduct routine monitoring of specified accounts, collaborate with direct and indirect resources, and properly document all activity within applicable databases.
Eligibility Criteria
To excel in this role, candidates must meet the foundational requirements set by the organization. A High School Diploma or equivalent is mandatory, along with a minimum of 2 years of experience in customer service, preferably within a structured call center or technical help desk environment. Excellent verbal and written communication skills are absolutely critical, as you will interact extensively with corporate clients and internal teams daily.
Beyond basic requirements, the ideal applicant brings strong computer skills, with proficiency across Microsoft Office tools like Word, Excel, and PowerPoint. You should possess the distinct ability to problem-solve and perform basic troubleshooting with minimal assistance. A positive attitude, a highly collaborative spirit, and a keen eye for detail will ensure your long-term growth and success inside this fast-paced workflow.
Ultimately, this position thrives on adaptability, schedule adherence, and strong multi-tasking capabilities. The workplace environment values proactive individuals who take full ownership of customer commitments and actively participate in continuous learning opportunities. If you are organized, detail-oriented, and ready to contribute to a culture of excellence, this specialized account management path is the perfect fit for you.